Refund policy

Refund policy-
Customer satisfaction is our goal. If you are not satisfied with your Ramp, Ramp Kit or Grindrail, simply return to us in new condition and we will refund the purchase price, minus a 25% restocking fee, Federal and state taxes, and any freight costs we incurred shipping the product to you. Before returning an item, you must contact Ramptech to obtain return instructions. Items must be new and unused, in their original condition, and in their original packaging, complete with all tags, instructions, stickers and inserts. The return must be post-marked within 10 days after you received the item from us or from the factory. You are responsible for the shipping costs of returning the product back to Ramptech. These costs are charged by the shipping or freight company and cannot be refunded by Ramptech. Refunds will only be issued to the original purchaser. Refunds will not be issued for products purchased through a third party. All returned products will be inspected by us. If the product is damaged and cannot be reconditioned for sale as a new product, you may not be entitled to the refund described above and you will be responsible for additional fees to make the product resaleable as a new product. Orders paid by credit card will receive refunds in the form of a credit to the card used to purchase the product. Orders paid by check will receive refunds in the form of a check.